Does this make sense

[John Ash]

Had a quote for a new boiler installation. Quote said...
Power Flush require and install new boiler,
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After the boiler was started, it was making horrible noises
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I mentioned this and sent an audio recording to the company.
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Said that is normal boiler noise even though it shakes the pipe work.
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After many emails, 3 week later I decide to check the Mag Filter, Was the same amount as my normal yearly amount.
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sent picture to company.
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They said that is not right so need a power flush again.
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Great, when can you come.
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You will have to pay £600 to get it done again. WHAT .
==Quote ,
It wouldn't at my cost as I only do a flush with a new installation for regulations,
If I was there sorely to do a flush to unblock the heating system then I would be at fault as incomplete work.
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BUT YOU DID THE POWER FLUSH
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You have to pay as it is not the Companies fault,,,
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Question Am I missing something?

Tank for the advise

regads,,,

 

[ShaunCorbs]

How long did the flush take as on average to do a power flush it takes a day for a stnd system

Sounds like he’s added cleaner and drained down so 2 hours max

 

[John Ash]

How long did the flush take as on average to do a power flush it takes a day for a stnd system

Sounds like he’s added cleaner and drained down so 2 hours max

How long did the flush take as on average to do a power flush it takes a day for a stnd system

Sounds like he’s added cleaner and drained down so 2 hours max

Was about 2 hours. He did the PF from a rad and not the usual pump location and blocked the pump with the gate valve either side of it.
Why is it MY fault.?

 

[ShaunCorbs]

Was about 2 hours. He did the PF from a rad and not the usual pump location and blocked the pump with the gate valve either side of it.
Why is it MY fault.?

Hasn’t done a power flush

Didn’t say it was your fault ?

 

[John Ash]

Hasn’t done a power flush

Didn’t say it was your fault ?

Hasn’t done a power flush

Didn’t say it was your fault ?

So just to recap. From the quote the power flush was £600. As it made the problem worse and clogged the new boiler I am asked to pay other £600 as the flush didn't not work properly and was not his problem?

 

[ShaunCorbs]

So just to recap. From the quote the power flush was £600. As it made the problem worse and clogged the new boiler I am asked to pay other £600 as the flush didn't not work properly and was not his problem?

No you don’t pay he didn’t do the proper flush in the first place

 

[John Ash]

No you don’t pay he didn’t do the proper flush in the first place

He refuses as as he Says it wouldd mean he did not do the job proper as the installation certificate would not be valid so needs a New payment. Also after the failed PF 2 of the rads were cold. He said that they are now blocked but he can take the 2 rads of the wall and flush then but would cost £135 + vat for each rad. Did chuckle under my breath. Not to be recommended.

 

[John Ash]

He refuses as as he Says it wouldd mean he did not do the job proper as the installation certificate would not be valid so needs a New payment. Also after the failed PF 2 of the rads were cold. He said that they are now blocked but he can take the 2 rads of the wall and flush then but would cost £135 + vat for each rad. Did chuckle under my breath. Not to be recommended.

Thank you for your advise. Guess a court case would help to get this company on the right track

 

[ShaunCorbs]

Thank you for your advise. Guess a court case would help to get this company on the right track

Upto you but you would need an independent person to do an audit / report of the issue

 

[John Ash]

Upto you but you would need an independent person to do an audit / report of the issue

I do have a compete email trail of all the conversations. Clearly as I am old age pensioner it is well known for the milking opportunity but I did not come down on the up train