Hot Water Cylinder incorrectly connected

[Finn321]

I bought a new replacement indirect vented cylinder and immersion but it turns out that the plumber has wrongly connected it up and needs to rotate it. The water from the radiators is coming out of my hot tap. I have had to switch of the boiler, after it started making a noise and water came out the pipes from the overflow tanks in the loft . What I would like to know is will it have damaged my boiler and will the muck from my old radiators have caused damage to the new cylinder. Its ridiculous that i have had to diagnose why the water wasn't heating up and why everything was making such a loud noise. The plumber is coming back in a couple of days time to rectify it. Any advice would be appreciated.
I have a shower pump installed in the loft as well which was connected to the cylinder.

 

[snowhead]

Any advice would be appreciated.

Yes , don't let the "Plumber" that fitted it incorrectly anywhere near it.

 

[Stigster]

Yes , don't let the "Plumber" that fitted it incorrectly anywhere near it.

Do UK consumer laws not require the customer to at least give the installer a chance to rectify the problem at the installer's cost? I just worry if there could be claims down line which will be affected by refusing to let the installer rectify the problems he caused.

 

[snowhead]

Do UK consumer laws not require the customer to at least give the installer a chance to rectify the problem at the installer's cost?

Yes, You can't get someone else in to correct the work and try and bill the original installer for the costs unless they agree to that.

But if the original installer didn't have the skills to complete a relatively simple job correctly and in this case potentially put lives or persons health at risk, then they shouldn't be trusted to have another go.
Also the installers apparent lack of urgency to sort the problem out and therefore the appreciation of the potential risks.

Whether the customer tries to claim for the costs is another issue.
I'd like to see how the installer comes up with a Legal defence for such appauling workmanship.

 

[Scott_D]

Can you post a few pictures of the installation?

 

[Finn321]

Can you post a few pictures of the installation?

Thank you so much for your feedback i really appreciate it. He admitted the mistake last night at 6 ish and said he could rectify it there and then but I pointed out to him that he would need to rinse out the tank now and it was late and dark and i didnt trust him to do a rush job. Then of course I was worried all night that my son and i could have ingested inhibitor if the cold tap hadnt been run long enough. As it turns out he says he hadn't added the inhibitor yet!! Though techniqually he had left and finished the job and invoiced me for £375 which is labor, inhibitor and 3 way valve. I purchased the Telford tank and immersion myself.
Sadly i have constantly had dreadful trades people and i can only put it down to bad luck and possibly being a single female who is taken advantage of...
He is coming back on Friday as he cant do Thursday but I am worried my boiler may have been damaged and wonder if i should get it serviced before I pay him any money at all? He is not gas safe registered but does have liability insurance as i was sent a copy of the certificate before I booked him.
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I wasn't going to get him to service the boiler but will i be able to charge him for the costs?

 

[DXCross]

As said above I feel a few pictures would be a help? Could be a faulty coil? - admittedly unlikely on a new cylinder but stranger things have happened

 

[Finn321]

EEEk Ive just looked at his insurance cover and it expired on the 10th October this year!! :-((
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As said above I feel a few pictures would be a help? Could be a faulty coil? - admittedly unlikely on a new cylinder but stranger things have happen

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Ive attached pictures but Telford Cylinders have confirmed that its been fitted incorrectly and the plumber himself has admitted it too but i'm just concerned that it may have caused damage to the boiler

 

[Ric2013]

Looks to me that he's fitted the flow from the boiler to a secondary return tapping so he's plumbed it in as almost as if it were a thermal store. I imagine the shower water runs clean but is barely warm at all after the first ten seconds.

At a guess I'd say the heating system would benefit from flushing out (due to the amount of dirt already in it before this guy set his hand on the system) but that the boiler is unlikely to have been damaged - though the cylinder and cistern will need rinsing out before it is put back into use.

If there is that much gunk in the heating system and the boiler has run for this long then it's hopefully an old boiler that can cope with water that dirty, but it's not good for it to run with dirty water.

I don't really think you can claim the cost of flushing out your heating system as that needed doing anyway and his work has merely highlighted an existing problem, but obviously down to him to make good and give the cylinder and cistern a clean and rinse through, and I doubt his capability. If that's the shower pumped off the coil on the left, then he really hasn't a clue: it should be obvious the shower would not connect that low down the cylinder.

Please let us know what happens. It is intriguing that any plumbing professional (in the sense of working for money) would make such a mistake. Was he a qualified plumber or just someone who thought plumbing was a more interesting way of spending the day than reading party manifestos?

 

[Finn321]

Hello Ric2013
I have switched the boiler off completely as it was making a terrible noise. I have had the heating system flushed through before but it was about 5 years ago and i still have one very old radiator in the living room.
I have spoken to a couple of plumbers and they are reluctant to take over the job but have also said that they wouldn't get the plumber back as he sounds so incompetent.
We currently don't have any central heating and no hot water and we are now only using the water from the kitchen tap. I am considering going to his insurance company, which i have found out is still in date.
Simply because in the near future my Salamander pump and boiler may pack up because of this.
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I'm even worried about our two young cats now because i have given them tap water to drink from the upstairs tap.
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Looks to me that he's fitted the flow from the boiler to a secondary return tapping so he's plumbed it in as almost as if it were a thermal store. I imagine the shower water runs clean but is barely warm at all after the first ten seconds.

At a guess I'd say the heating system would benefit from flushing out (due to the amount of dirt already in it before this guy set his hand on the system) but that the boiler is unlikely to have been damaged - though the cylinder and cistern will need rinsing out before it is put back into use.

If there is that much gunk in the heating system and the boiler has run for this long then it's hopefully an old boiler that can cope with water that dirty, but it's not good for it to run with dirty water.

I don't really think you can claim the cost of flushing out your heating system as that needed doing anyway and his work has merely highlighted an existing problem, but obviously down to him to make good and give the cylinder and cistern a clean and rinse through, and I doubt his capability. If that's the shower pumped off the coil on the left, then he really hasn't a clue: it should be obvious the shower would not connect that low down the cylinder.

Please let us know what happens. It is intriguing that any plumbing professional (in the sense of working for money) would make such a mistake. Was he a qualified plumber or just someone who thought plumbing was a more interesting way of spending the day than reading party manifestos?

Hello again,
He has a blue JB card, water regs and unvented cylinder and G3. Mine is a vented cylinder. Maybe thats where he went wrong. I feel such an idiot for being so trusting . He has connected the secondary shower pump to the coil and the cold water inlet to the coil. The boiler is connected straight into the cylinder.

 

[leelister6]

That level of incompetence needs reporting to Trading Standards. Most plumbers would take a bit of time to mark up the pipes on the existing cylinder before taking it out so they know the flow/return/ cold feed etc.
I appreciate that you're supposed to give the person a chance to rectify mistakes but I'd be reluctant to let this wally loose near anything wet or hot ever again.